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Privacy Policy

Effective Date: September 25, 2024

At Lucid Trading, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services. This information may include:

  • Name, email address, phone number, and billing information.

  • Technical data such as IP addresses, browser type, device information, and session data through tracking tools like cookies.

  • Information shared during transactions, including payment methods (which comply with PCI-DSS standards).

2. How We Collect Information

We collect information in several ways:

  • Directly from you: When you provide information through forms, purchases, or other means on our website.

  • Automatically: We collect certain information about your visit to our site, such as your IP address and how you interact with our services through the use of cookies and other tracking technologies.

3. Why We Collect Information

We collect your personal information for the following purposes:

  • To provide and maintain our services.

  • To improve our website functionality and user experience.

  • To communicate with you about updates, promotions, and support.

  • To comply with legal obligations and regulations.

4. How We Store, Use, and Share Information

We store your information securely on Wix’s servers, which provide data protection under PCI-DSS standards. We may also use third-party services (such as Twilio for messaging), but will only share your data with trusted third parties who comply with applicable data protection laws.

  • Sharing Information: We do not sell or share your personal information with third parties for marketing purposes. We may share your data with subcontractors (e.g., customer service providers) solely for business operations. However, your information will not be shared with third-party marketing affiliates without your explicit consent.

5. How We Communicate with You

We may contact you using your provided contact details via:

  • Email, telephone, or text for account notifications, troubleshooting, or promotions.

  • We respect your rights to opt out of these communications. You can do so by following the instructions in our emails or contacting us directly.

6. Cookies and Tracking Tools

Our website uses cookies and other tracking tools to monitor website performance and user interaction. Third-party services like Google Analytics may also use cookies. You can control the use of cookies through your browser settings.

7. Data Security

We prioritize the security of your information and implement organizational and technical security measures to protect your personal information from unauthorized access, disclosure, or destruction.

8. Third-Party Services (Wix and Twilio)

  • Wix.com: Our site is hosted on Wix.com. Data storage, databases, and applications are securely managed on their servers. Wix.com provides the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

    All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

  • Twilio: As part of our communication services, we use Twilio to handle mobile number data for sending SMS messages or notifications. Twilio adheres to industry-standard security protocols to protect your information. Mobile numbers will not be shared with third-party marketing affiliates or used for promotional purposes without your explicit consent. For more information, please review Twilio's Privacy Policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by updating the date at the top of this policy.

10. Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us at support@lucidxai.com

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